FADILLA, CHYNTIA NUR (0014) GAMBARAN KEPUASAN MUTU PELAYANAN KESEHATAN PASIEN RAWAT INAP DI RUMAH SAKIT UMUM DAERAH PAMEUNGPEUK GARUT TAHUN 2024. Diploma thesis, Politeknik Kesehatan Tasikmalaya.
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Abstract
Ministry of Health of the Republic of Indonesia Tasikmalaya Health Polytechnic Department of Medical Records and Health Information Tasikmalaya Health Records and Information Diploma III Study Program 2024 CHYNTIA NUR FADILLA OVERVIEW OF SATISFACTION WITH THE QUALITY OF HEALTH SERVICES FOR PATIENTS AT THE XYZ REGIONAL GENERAL HOSPITAL YEARS 2024 48 Pages, 5 Chapters, 12 Tables, 3 Figures, 26 Attachments ABSTRACT Background: Inpatient services in hospitals are an integral part of the health system that influences patient experience and treatment outcomes. The Pameungpeuk Garut Regional General Hospital monitors satisfaction surveys called the Community Satisfaction Index (IKM) every three months. In 2022 and 2023 the Patient Satisfaction Index in 2022 and 2023 saw a decrease of 0.5 from 89% to 86%. Research Method: This type of research uses quantitative with descriptive research design. The sampling research technique used was simple random sampling. Sampling was carried out using the Slovin formula with an error rate of 10% so that the sample taken was 100 people. Data collection by giving questionnaires to patients using paper. Research results: This study evaluates the quality of services provided to inpatients at Pameungpeuk Garut Regional Hospital in 2024 using five dimensions: physical evidence, reliability, responsiveness, assurance, and empathy. The results showed that patients had a high level of satisfaction with physical evidence (79.88%), reliability (81.84%), responsiveness (81.44%), assurance (81.92%), and empathy (81.92%), 76%), which reflects good communication, good attention to patients, and services that do not discriminate against social status. This study concluded that patients at Pameungpeuk Garut Regional Hospital were very satisfied with the quality of services provided, with an average satisfaction level of 80% in most of the dimensions assessed. Keywords: Inpatient services, Community Satisfaction Index, Service Quality Bibliography : 34 (2009 – 2023)
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | B Philosophy. Psychology. Religion > B Philosophy (General) H Social Sciences > HT Communities. Classes. Races L Education > L Education (General) |
| Divisions: | Jurusan RMIK > D3 Rekam Medis & Informasi Kesehatan |
| Depositing User: | Mhs Chyntia Nur Fadilla |
| Date Deposited: | 15 Aug 2024 02:53 |
| Last Modified: | 15 Aug 2024 02:53 |
| URI: | http://repo.poltekkestasikmalaya.ac.id/id/eprint/4588 |
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