TINGKAT KEPUASAN PASIEN BERDASARKAN PENERAPAN KOMUNIKASI INTERPERSONAL PETUGAS PENDAFTARAN DI UNIT RAWAT JALAN RSUD PANDEGA PANGANDARAN

LESTARI, DINA FATIANA (2024) TINGKAT KEPUASAN PASIEN BERDASARKAN PENERAPAN KOMUNIKASI INTERPERSONAL PETUGAS PENDAFTARAN DI UNIT RAWAT JALAN RSUD PANDEGA PANGANDARAN. Diploma thesis, POLITEKNIK KESEHATAN TASIKMALAYA.

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Abstract

Background: Registrar who has good communication skills will easily build patient confidence. The ability to communicate in this case is interpersonal communication. Health service satisfaction is achieved if what the patient gets exceeds his expectations. The ability to communicate with the registration officer is a supportive factor in providing patient satisfaction. The aim of this study is to find out the level of patient satisfaction seen from the way the registration officer practices street care in the implementation of interpersonal communication. Research Methodology: This type of research uses quantitative with descriptive design. Sampling technique using non-probality sampling, with the method of accidental sampling. The population in this study is the road care patient at Pandega Bankaran RSUD in 2024. Data collection is done using a questionnaire. Results: Research results based on interpersonal communication 57% satisfied, dimensions responssives 41% satisfactory, reliability 59% satisfying, assurance 51% satisfied empathy 47% content and tangible 48% content. Conclusion: Research on patient satisfaction at RSUD Pandega Bankaran obtained results that the service provided by the registration officer has been felt well and the patient feels satisfied seen from the interpersonal communication officer and based on dimensions responssives, reliability, assurance, empathy and tangible

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Patient satisfaction; communication; street care.
Subjects: Q Science > Q Science (General)
Depositing User: Mhs DINA FATIANA LESTARI
Date Deposited: 21 Aug 2024 04:27
Last Modified: 21 Aug 2024 04:27
URI: http://repo.poltekkestasikmalaya.ac.id/id/eprint/4840

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