Laila, Nur Farida (2026) GAMBARAN KEPUASAN PENGGUNA FITUR ANTREAN ONLINE MOBILE JKN DENGAN METODE END USER COMPUTING SATISFACTION DI PUSKESMAS KALITANJUNG TAHUN 2026. Diploma thesis, POLITEKNIK KESEHATAN TASIKMALAYA.
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Abstract
Latar Belakang: Teknologi bidang kesehatan bertumbuh dengan semakin pesat. Dalam mendukung upaya digitalisasi sistem kesehatan, BPJS Kesehatan meluncurkan inovasi teknologi aplikasi Mobile JKN yang bertujuan untuk memudahkan proses registrasi pasien, informasi kepesertaan, serta pelayanan kesehatan. Di Puskesmas Kalitanjung, penggunaan aplikasi masih belum optimal. Dari total 17.838 kunjungan sejak Maret-Agustus 2025, hanya terdapat 290 kunjungan berasal dari Mobile JKN, atau sekitar 1,6 %. Rendahnya jumlah kunjungan online melalui fitur antrean online Mobile JKN tersebut menunjukkan tingkat penggunaan antrean online belum optimal. Hal ini menunjukkan kesenjangan antara ketersediaan layanan digital dan tingkat pemanfaatannya. Tujuan penelitian ini untuk mengetahui gambaran kepuasan pengguna fitur antrean online Mobile JKN di Puskesmas Kalitanjung Tahun 2026. Metode Penelitian: Penelitian menggunakan jenis penelitian deskriptif kuantitatif desain cross sectional. Jumlah populasi sebanyak 290 kunjungan online Mobile JKN, terhitung Maret-Agustus 2025, perhitungan sampel dengan rumus Slovin didapatkan sejumlah 75 pasien pengguna Mobile JKN. Metode pengumpulan data dengan teknik kuesioner skala likert 1-5. Analisis dilakukan secara deskriptif univariat serta hasil disajikan dalam bentuk kategori kriteria kepuasan. Hasil: Hasil penelitian menunjukkan indeks kepuasan pengguna dari aspek content dengan nilai mean 3.71, aspek accuracy nilai mean 3.97, aspek format nilai mean 3.61, aspek ease of use nilai mean 3.83, dan aspek timeliness nilai mean 3.75. Kesimpulan: Berdasarkan analisis deskriptif, dapat disimpulkan bahwa tingkat kepuasan pengguna ada pada level “Puas”, namun aspek tampilan antarmuka dan tata letak aplikasi, perlu dirancang lebih sederhana dan ramah bagi semua kalangan pengguna. Background: Healthcare technology is growing at an increasingly rapid pace. To support efforts to digitize the healthcare system, BPJS Kesehatan has launched the Mobile JKN app, an innovative technology designed to streamline patient registration, provide membership information, and facilitate healthcare services. At Puskesmas Kalitanjung, the use of the app remains suboptimal. Out of a total of 17,838 visits from March to August 2025, only 290 visits originated from the Mobile JKN app, or approximately 1.6%. The low number of online visits via the Mobile JKN online queue feature indicates that the utilization of the online queue is not yet optimal. This highlights a gap between the availability of digital services and the level of their utilization. The objective of this study is to determine the level of user satisfaction with the Mobile JKN online queue feature at Puskesmas Kalitanjung in 2026. Research Method: This study employed a quantitative descriptive cross-sectional design. The population consisted of 290 online visits to Mobile JKN between March and August 2025; using the Slovin formula, a sample size of 75 Mobile JKN users was determined. Data were collected using a 1–5 Likert scale questionnaire. Analysis was performed using univariate descriptive methods, and the results were presented in the form of satisfaction criteria categories. Results: The results of the study show that the user satisfaction index for the content aspect had a mean score of 3.71, the accuracy aspect had a mean score of 3.97, the format aspect had a mean score of 3.61, the ease of use aspect had a mean score of 3.83, and the timeliness aspect had a mean score of 3.75. Conclusion: Based on the descriptive analysis, it can be concluded that the level of user satisfaction is at the “Satisfied” level; however, the application’s interface and layout need to be designed to be simpler and more user-friendly for all user groups.
| Item Type: | Thesis (Diploma) | ||||||||||||
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| Uncontrolled Keywords: | Kepuasan pengguna, Mobile JKN, End User Computing Satisfaction Puskesmas. KTIRMIK2026, KTIRMIKCRB, KTICRB . | ||||||||||||
| Subjects: | L Education > L Education (General) R Medicine > R Medicine (General) |
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| Divisions: | Jurusan RMIK > D3 Rekam Medis & Informasi Kesehatan | ||||||||||||
| Depositing User: | CR3 NUR FARIDA LAILA | ||||||||||||
| Date Deposited: | 06 Aug 2026 05:37 | ||||||||||||
| Last Modified: | 06 Aug 2026 05:37 | ||||||||||||
| URI: | http://repo.poltekkestasikmalaya.ac.id/id/eprint/9555 |
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