Keenanty Prasasti Diva Fitria, Keenanty (2025) GAMBARAN KEPUASAN PASIEN RAWAT JALAN TENTANG LAYANAN INFORMASI OBAT DI PUSKESMAS KARANGANYAR TAHUN 2025. Diploma thesis, POLITEKNIN KESEHATAN TASIKMALAYA.
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Abstract
Quality healthcare is a major challenge for any healthcare institution, given its direct impact on patients' quality of life. Previous studies have shown that the difference between expectations and reality in service is unfavorable to patients. Failure to provide inappropriate drug information can increase the risk of patient dissatisfaction and . At Karanganyar Health Center, it is known that there is only one pharmacist and Pharmacy Vocational Workers to serve 139 prescriptions per day. This study aims to determine the picture of outpatient patient satisfaction at the health center. This study uses a quantitative descriptive method. Samples were taken using purposive sampling technique, namely non-random respondents based on certain criteria, and accidental sampling, where the sample was determined by chance, namely individuals who met the researcher starting on Tuesday, April 7-14, 2025, at 08.00-12.00 WIB. Based on the results of research on 170 respondents, it was found that the majority of respondents had characteristics of female gender 64.1%, age 26-35 years 31.8% and labor work 46%. The level of satisfaction based on all factors shows 94.2% and based on the 94% responsiveness factor, 94% physical evidence, 93% reliability, 95% assurance, and 95% empathy.
| Item Type: | Thesis (Diploma) |
|---|---|
| Uncontrolled Keywords: | patient satisfaction, drug information services, five satisfaction factors |
| Subjects: | R Medicine > RS Pharmacy and materia medica |
| Divisions: | Jurusan Farmasi > D3 Farmasi |
| Depositing User: | Mhs Keenanty Prasasti Diva Fitria |
| Date Deposited: | 10 Jul 2025 06:41 |
| Last Modified: | 10 Jul 2025 06:41 |
| URI: | http://repo.poltekkestasikmalaya.ac.id/id/eprint/5928 |
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