Azizah, Ismi Nur (2024) GAMBARAN TINGKAT KEPUASAN PASIEN PADA PELAYANAN FARMASI DI UPTD PUSKESMAS RAJAPOLAH KABUPATEN TASIKMALAYA. Diploma thesis, POLITEKNIK KESEHATAN TASIKMALAYA.
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Abstract
Pharmaceutical services are community health center service activities that play an important role in supporting public health. The Rajapolah Health Center UPTD has never studied the level of patient satisfaction with pharmaceutical services. The aim of this research is to determine the level of patient satisfaction with pharmaceutical services based on the dimensions of reliability, empathy, assurance, responsiveness and tangible. Pharmaceutical services need to be paid attention to because pharmaceutical services affect patient satisfaction, if the patient does not find satisfaction then the patient is likely not to return to the place of treatment. This research was conducted to determine the level of patient satisfaction with pharmaceutical services at the Rajapolah Community Health Center UPTD. The type of research used is a quantitative descriptive using accidental sampling to determine the sample from the questionnaire. For research data analysis, univariate analysis was used, namely measuring one variable. The data obtained is recapitulated and given a value using a computerized system. The results of this study show that patients who seek treatment at the Rajapolah Health Center UPTD based on the reliability dimension are 84%, the empathy dimension is 85.22%, the assurance dimension is 86.9%, the responsiveness dimension is 85.76%, and the tangible dimension is 86.1%. %. The overall level of patient satisfaction with pharmaceutical services at the Rajapolah Health Center UPTD is very satisfied with an average total score of 84.55% from 110 respondents.
| Item Type: | Thesis (Diploma) | ||||||||
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| Contributors: |
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| Additional Information: | tidak ada | ||||||||
| Uncontrolled Keywords: | Kepuasan, Pelayanan Kefarmasian, UPTD Puskesmas Rajapolah | ||||||||
| Subjects: | R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine R Medicine > RZ Other systems of medicine |
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| Divisions: | Jurusan Farmasi > D3 Farmasi | ||||||||
| Depositing User: | Mhs Ismi Nur A | ||||||||
| Date Deposited: | 21 Aug 2024 01:35 | ||||||||
| Last Modified: | 21 Aug 2024 01:35 | ||||||||
| URI: | http://repo.poltekkestasikmalaya.ac.id/id/eprint/4196 |
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