Qolby, Fatihul (2026) Analisis Kepuasan Penggunaan Aplikasi Mobile JKN Dengan Menggunakan Metode EUCS di Puskesmas Suranenggala Kabupaten Cirebon Tahun 2026. Diploma thesis, POLTEKKES KEMENKES TASIKMALAYA.
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Abstract
ABSTRAK Latar belakang: Mobile JKN dikembangkan untuk meningkatkan akses dan kualitas pelayanan kesehatan dalam program Jaminan Kesehatan Nasional (JKN). Namun, dalam penggunaannya masih ditemukan berbagai kendala seperti error aplikasi, kesulitan login, keterbatasan perangkat, dan akses jaringan sehingga memengaruhi tingkat kepuasan pengguna. Berdasarkan studi pendahuluan di Puskesmas Suranenggala, penggunaan aplikasi Mobile JKN belum optimal sehingga perlu dilakukan evaluasi kepuasan pengguna menggunakan metode End User Computing Satisfaction (EUCS). Metode Penelitian: Metode penelitian ini menggunakan penelitian kuantitatif deskriptif dengan pendekatan cross-sectional. Total sampel sebanyak 91 sampel, dengan accidental sampling menjadi teknik sampelnya. Hasil: Hasil penelitian menunjukkan bahwa mayoritas responden berjenis kelamin perempuan (51,6%), berusia lebih dari 50 tahun (30,8%), dan berpendidikan terakhir SMA/SMK/MA (65,9%). Tingkat kepuasan pengguna terhadap aspek content memperoleh nilai rata-rata 3,89 dengan kategori baik, accuracy sebesar 4,02 dengan kategori baik, format sebesar 3,96 dengan kategori baik, ease of use sebesar 3,92 dengan kategori baik, dan timeliness sebesar 3,90 dengan kategori baik. Secara keseluruhan, pengguna merasa puas terhadap penggunaan aplikasi Mobile JKN di Puskesmas Suranenggala. Kesimpulan: Penggunaan aplikasi Mobile JKN di Puskesmas Suranenggala memperoleh tingkat kepuasan yang baik berdasarkan metode EUCS. Aplikasi dinilai telah memenuhi kebutuhan pengguna dari aspek isi, keakuratan, tampilan, kemudahan penggunaan, dan ketepatan waktu. Kata kunci: Kepuasan, Mobile JKN, EUCS. Daftar Pustaka: 40 (2015-2025) ABSTRACT Background: Mobile JKN was developed to improve access and quality of health services within the National Health Insurance (JKN) program. However, various obstacles are still encountered in its use, such as application errors, difficulty logging in, device limitations, and network access, which affect user satisfaction levels. Based on a preliminary study at Suranenggala Health Center, the use of the Mobile JKN application has not been optimal, so it is necessary to conduct a user satisfaction evaluation using the End User Computing Satisfaction (EUCS) method. Methods: This research method uses descriptive quantitative research with a crosssectional approach. The total sample was 91 samples, with accidental sampling as the sampling technique. Result: The research results show that the majority of respondents were female (51.6%), over 50 years old (30.8%), and had their last education at high school/vocational school/Islamic high school (65.9%). User satisfaction levels with the content aspect received an average score of 3.89 with a good category, accuracy 4.02 with a good category, format 3.96 with a good category, ease of use 3.92 with a good category, and timeliness 3.90 with a good category. Overall, users felt satisfied with the use of the Mobile JKN application at Suranenggala Health Center. Conclusion: The use of the Mobile JKN application at Suranenggala Community Health Center received a good level of satisfaction based on the EUCS method. The application is considered to have met user needs in terms of content, accuracy, appearance, ease of use, and timeliness. Keywords: Satisfaction, Mobile JKN, EUCS. References: 40 (2015-2025)
| Item Type: | Thesis (Diploma) | ||||||||||||
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| Uncontrolled Keywords: | Kepuasan, Mobile JKN, EUCS.KTIRMIK2026, KTIRMIKCRB, KTICRB | ||||||||||||
| Subjects: | L Education > L Education (General) R Medicine > R Medicine (General) |
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| Divisions: | Jurusan RMIK > D3 Rekam Medis & Informasi Kesehatan | ||||||||||||
| Depositing User: | CR3 Fatihul Qolby | ||||||||||||
| Date Deposited: | 06 Aug 2026 03:33 | ||||||||||||
| Last Modified: | 06 Aug 2026 03:33 | ||||||||||||
| URI: | http://repo.poltekkestasikmalaya.ac.id/id/eprint/9882 |
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