Amanulloh, Hibban (2026) HUBUNGAN WAKTU TUNGGU DI PELAYANAN DI PENDAFTARAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS KAMARANG TAHUN 2026. Diploma thesis, POLITEKNIK KESEHATAN TASIKMALAYA.
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Abstract
Latar Belakang: Pelayanan kesehatan di Puskesmas dipengaruhi oleh ketepatan waktu, termasuk lama waktu tunggu pasien. Waktu tunggu yang melebihi standar dapat menurunkan kenyamanan dan kepuasan pasien. SPM Kemenkes 2019 menetapkan batas waktu tunggu rawat jalan ≤ 60 menit. Penelitian ini bertujuan menganalisis hubungan antara lama waktu tunggu dan kepuasan pasien di Puskesmas Kamarang. Metode Penelitian: Penelitian kuantitatif analitik dengan desain (cross sectional) ini melibatkan 96 responden yang ditentukan menggunakan rumus Slovin (10% error). Data diperoleh melalui observasi waktu tunggu dan kuesioner kepuasan yang telah tervalidasi. Analisis menggunakan uji chi-square dengan signifikansi α = 0,05. Hasil Penelitian: Waktu tunggu pelayanan pendaftaran yang sesuai SPM (≤ 60 menit) sebanyak 74 responden (77,1%). Kepuasan pasien menunjukkan bahwa sebanyak 73 responden (76%) menyatakan puas terhadap pelayanan yang diberikan. Hasil uji statistik Chi-Square menunjukkan nilai p = 0,000 < α (0,05), sehingga terdapat hubungan yang signifikan antara lama waktu tunggu pelayanan pendaftaran dengan tingkat kepuasan pasien di Puskesmas Kamarang Kesimpulan: Waktu tunggu pelayanan berpengaruh terhadap kepuasan pasien. Pihak Puskesmas Kedawung harus dapat menjaga dan meningkatkan kualitas pelayanan dengan memperhatikan waktu tunggu dan dimensi mutu kepuasan pasien. Kata kunci: Waktu tunggu, kepuasan pasien, pelayanan rawat jalan, Puskesmas Kamarang Daftar Pustaka: 41 (2017-2025) Background: The quality of health services in community health centers (Puskesmas) is strongly influenced by service timeliness, including patient waiting time. Excessive waiting time can reduce patient comfort and satisfaction. According to the 2019 Minimum Service Standards (SPM) of the Ministry of Health, the ideal waiting time for outpatient services is ≤ 60 minutes. This study aims to analyze the relationship between waiting time and outpatient satisfaction at Puskesmas Kamarang. Method: This quantitative study employed a descriptive-analytic design (cross sectional) and included 96 respondents selected using the Slovin formula with a 10% margin of error. Data were collected through direct observation of waiting time and a validated patient satisfaction questionnaire. Data analysis was conducted using the chi-square test with a significance level of α = 0.05. Result: The waiting time for registration services that met the Minimum Service Standards (SPM) (≤ 60 minutes) was reported by 74 respondents (77.1%). Regarding patient satisfaction, 73 respondents (76.0%) stated that they were satisfied with the services provided. The results of the Chi-Square statistical test showed a p-value of 0.000, which was lower than α = 0.05, indicating a significant relationship between registration service waiting time and patient satisfaction at Kamarang Community Health Center. Conclusion: Service waiting time has a significant effect on patient satisfaction. Therefore, Kedawung Community Health Center should maintain and improve service quality by paying close attention to waiting times and the dimensions of patient satisfaction. Keyword: Waiting time, patient satisfaction, outpatient services, Puskesmas Kamarang Bibliography: 41 (2017-2025)
| Item Type: | Thesis (Diploma) | ||||||||||||
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| Uncontrolled Keywords: | Waktu tunggu, kepuasan pasien, pelayanan rawat jalan, Puskesmas Kamarang.KTIRMIK2026, KTIRMIKCRB, KTICRB | ||||||||||||
| Subjects: | L Education > L Education (General) R Medicine > R Medicine (General) T Technology > T Technology (General) |
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| Divisions: | Jurusan RMIK > D3 Rekam Medis & Informasi Kesehatan | ||||||||||||
| Depositing User: | CR3 Hibban Amanulloh | ||||||||||||
| Date Deposited: | 06 Aug 2026 06:18 | ||||||||||||
| Last Modified: | 06 Aug 2026 06:18 | ||||||||||||
| URI: | http://repo.poltekkestasikmalaya.ac.id/id/eprint/9633 |
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