Al Fayaz, Najwa Medina Zackiya (2026) ANALISIS USABILITY SISTEM PENDAFTARAN PELAYANAN ONLINE BPJS MELALUI APLIKASI MOBILE JKN DENGAN METODE SYSTEM USABILITY SCALE (SUS) DI RUMAH SAKIT CIREMAI. Diploma thesis, POLITEKNIK KESEHATAN TASIKMALAYA.
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Abstract
Latar Belakang: Pemanfaatan teknologi informasi dalam pelayanan kesehatan terus berkembang, salah satunya melalui sistem pendaftaran pelayanan online BPJS menggunakan aplikasi Mobile JKN. Namun, dalam penggunaannya masih dijumpai berbagai kendala, seperti kesulitan memahami alur pendaftaran, rendahnya literasi digital, serta gangguan teknis aplikasi, sehingga diperlukan evaluasi usability untuk menilai tingkat kemudahan dan kenyamanan pengguna. Penelitian ini bertujuan untuk menganalisis tingkat usability sistem pendaftaran pelayanan online BPJS melalui aplikasi Mobile JKN pada pasien rawat jalan di Rumah Sakit Ciremai menggunakan metode System Usability Scale. Metode Penelitian: Jenis penelitian yang digunakan adalah penelitian kuantitatif deskriptif dengan populasi 300 pasien rawat jalan di Rumah Sakit Ciremai dan teknik sampling Quota Sampling. Data primer dikumpulkan menggunakan kuesioner terstruktur terhadap 75 responden dengan pengukuran usability sistem menggunakan metode System Usability Scale (SUS). Hasil: Hasil penelitian menunjukkan bahwa nilai rata-rata skor SUS yang diperoleh adalah 65,57. Skor ini termasuk dalam kategori “OK” berdasarkan adjective ratings, berada pada Grade “D” dalam grade scale, serta masuk dalam kategori “Marginal High” pada acceptability ranges, yang menunjukkan bahwa sistem cukup dapat digunakan namun belum optimal. Kesimpulan: sistem pendaftaran pelayanan online BPJS melalui aplikasi Mobile JKN sudah cukup dapat diterima oleh pengguna. Namun, masih memerlukan peningkatan pada aspek kemudahan penggunaan dan keandalan agar dapat meningkatkan kepuasan serta penggunaan secara berkelanjutan sehingga dapat menjadi dasar dalam upaya peningkatan efisiensi dan efektivitas pelayanan pendaftaran di Rumah Sakit Ciemai. Background: The use of information technology in healthcare continues to evolve, one example being the BPJS online service registration system via the Mobile JKN app. However, various challenges remain in its use, such as difficulty understanding the registration process, low digital literacy, and technical glitches in the app; therefore, a usability evaluation is needed to assess the level of ease and comfort for users. This study aims to analyze the usability of the BPJS online service registration system via the Mobile JKN app among outpatients at Ciremai Hospital using the System Usability Scale method. Research Method: The type of research used is descriptive quantitative research with a population of 300 outpatients at Ciremai Hospital and a Quota Sampling sampling technique. Primary data was collected using a structured questionnaire from 75 respondents with system usability measurements using the System Usability Scale (SUS) method. Results: Results: The results of the study show that the average SUS score obtained was 65.57. This score falls into the “OK” category based on adjective ratings, corresponds to a “D” grade on the grade scale, and falls into the “Marginal High” category on the acceptability scale, indicating that the system is sufficiently usable but not yet optimal. Conclusion: The BPJS online registration system via the Mobile JKN app has been generally well-received by users. However, improvements are still needed in terms of usability and reliability in order to enhance user satisfaction and ensure sustained usage, thereby laying the groundwork for efforts to improve the efficiency and effectiveness of the registration service.
| Item Type: | Thesis (Diploma) | ||||||||||||||||
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| Uncontrolled Keywords: | Mobile JKN, Pendaftaran Online, System Usability Scale, Usability.KTIRMIK2026, KTIRMIKCRB, KTICRB | ||||||||||||||||
| Subjects: | L Education > L Education (General) R Medicine > R Medicine (General) T Technology > T Technology (General) |
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| Divisions: | Jurusan RMIK > D3 Rekam Medis & Informasi Kesehatan | ||||||||||||||||
| Depositing User: | CR3 Najwa Medina Zackiya Al Fayaz | ||||||||||||||||
| Date Deposited: | 06 Aug 2026 03:54 | ||||||||||||||||
| Last Modified: | 06 Aug 2026 03:54 | ||||||||||||||||
| URI: | http://repo.poltekkestasikmalaya.ac.id/id/eprint/9570 |
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