GAMBARAN TINGKAT KEPUASAN PELANGGAN TERHADAP PELAYANAN KEFARMASIAN APOTEK X DI KECAMATAN CISAYONG

-, Putri Syayidah Romdotul Marwah (2022) GAMBARAN TINGKAT KEPUASAN PELANGGAN TERHADAP PELAYANAN KEFARMASIAN APOTEK X DI KECAMATAN CISAYONG. Diploma thesis, POLITEKNIK KESEHATAN TASIKMALAYA.

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Abstract

The pharmacy is a convenience store that sells both retail and Prescription medicines and also has the function of selling various other health products. The government regulated the standard of kefarmasian service at pharmacies at the Ministry of Health No. 73 in 2016 to ensure the quality of kefarmasian services. The fulfillment of Pharmaceutical services standards is expected to meet the expectations of patients when receiving pharmacy services. There are 5 dimensions to measure patient satisfaction namely Tangible (Physical Evidence), Reliability (Reliability), Responsiveness (Response Power), Assurance (Guaranteed), and Empathy (Empathy). The research aims to determine customer satisfaction with the service at Pharmacy X Cisayong District. This study is a quantitative study with a descriptive approach with accidental sampling techniques. Data are obtained by handing out questionnaires filled out by pharmacy customers. The research was conducted at Pharmacy X in Cisayong District. Research results show that the level of customer satisfaction with the service of versatility at Pharmacy X was in the category of highly satisfied with an average value of 84.72%, based on the Reliability dimension as much as 85%, the Responsiveness dimension as 84.9%, the Assurance dimension (Assurance) 83.4%, the Empathy dimension (Empathy) as 88.8%, and the Tangible dimension as 81,5%, services of the total 40 respondents.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Satisfaction, Quality of pharmaceutical services, Pharmacy, Cisayong
Subjects: R Medicine > R Medicine (General)
R Medicine > RS Pharmacy and materia medica
Divisions: Jurusan Farmasi > D3 Farmasi
Depositing User: Putri Syayidah Romdotul Marwah
Date Deposited: 09 Aug 2022 01:20
Last Modified: 09 Aug 2022 01:20
URI: http://repo.poltekkestasikmalaya.ac.id/id/eprint/907

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