NI NYOMAN SETYARINI, RINI (2025) PENGARUH PELATIHAN BIDAN TENTANG SERVICE EXCELLENT TERHADAP KEPUASAN PASIEN DI RUANG BERSALIN RSUD DR SLAMET GARUT. Diploma thesis, POLITEKNIK KESEHATAN TASIKMALAYA.
![[img]](http://repo.poltekkestasikmalaya.ac.id/style/images/fileicons/text.png) |
Text
4_Halaman Judul_Cover_Daftarfix.pdf Download (856kB) |
|
Text (HALAMAN ORISINALITAS)
1_Halaman Pernyataan Orisinalitas.pdf Download (358kB) |
|
Text (HALAMAN PENGESAHAN)
2_Halaman Pegesahan Skripsi.pdf Download (378kB) |
|
Text (LEMBAR PERSETUJUAN PUBLIKASI)
3_Lembar Persetujuan Publikasi Karya Ilmiah.pdf Download (506kB) |
|
Text (BAB I)
5_1_Bab_I.pdf Download (107kB) |
|
Text (BAB II)
5_2_Bab_II.pdf Restricted to Repository staff only Download (248kB) |
|
Text (BAB III)
5_3_Bab_III.pdf Restricted to Repository staff only Download (169kB) |
|
Text (BAB IV)
5_4_Bab_IV.pdf Restricted to Repository staff only Download (154kB) |
|
Text (BAB V)
5_5_Bab_V.pdf Restricted to Repository staff only Download (17kB) |
|
Text (DAFTAR PUSTAKA)
6_Daftar Pustaka.pdf Restricted to Repository staff only Download (80kB) |
|
Text (LAMPIRAN)
7_Lampiran.pdf Restricted to Repository staff only Download (1MB) |
Abstract
Excellent service is an essential and must be possessed by every hospital to achieve the level of service that meets the hospital's expectations and targets. The result of preliminary survey of patients in the delivery room at RSUD dr Slamet Garut showed that most patients felt less satisfied with the services provided by midwifes. This study aims to analyze the effect of midwife training on service excellenct on patient satisfaction at RSUT dr. Slamet Garut. This study used a quantitative approach with a Quasi-experimental design, this study involved 164 respondents in the VK room. Data were collected through questionnaires and analyzed using the Mann-Whitney test. The results showed that excellent service training for midwives was positively associated with increased satisfaction (p-value = 0.000). Excellent service training improves midwives' ability to provide friendly, communicative, and responsive service, which directly improves patients' experience during midwifery care and can improve service quality. Keywords: Excellent service, Patient satisfaction, training
| Item Type: | Thesis (Diploma) |
|---|---|
| Uncontrolled Keywords: | SERVICE EXCELLENT |
| Subjects: | L Education > L Education (General) |
| Divisions: | Jurusan Kebidanan > D4 Kebidanan |
| Depositing User: | M D4 Ni Nyoman Setyarini |
| Date Deposited: | 16 Dec 2025 07:45 |
| Last Modified: | 16 Dec 2025 07:45 |
| URI: | http://repo.poltekkestasikmalaya.ac.id/id/eprint/7909 |
Actions (login required)
 |
View Item |