Sanjaya, Nirmaya Tri (2025) Analisis Kepuasan Pengguna Fitur Pendaftaran Pelayanan (Antrean) Online BPJS Pada Aplikasi Mobile JKN Dengan Metode Technology Acceptance Model di Rumah Sakit Ciremai Kota Cirebon Tahun 2025. Diploma thesis, POLITEKNIK KESEHATAN TASIKMALAYA.
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Text (LEMBAR PENGESAHAN)
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Text (PERSETUJUAN PUBLIKASI)
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Text (BAB I PENDAHULUAN)
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Text (BAB II TINJAUAN PUSTAKA)
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Text (BAB V KESIMPULAN DAN SARAN)
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Abstract
Latar Belakang: Perkembangan teknologi informasi dan komunikasi mendorong penerapan digitalisasi di berbagai sektor, termasuk layanan kesehatan. BPJS Kesehatan telah meluncurkan aplikasi JKN Mobile untuk mempermudah peserta Jaminan Kesehatan Nasional dalam mengakses layanan, salah satunya fitur pendaftaran antrean online. Namun, studi pendahuluan di Rumah Sakit Ciremai Kota Cirebon menunjukkan adanya kendala dalam pemanfaatan fitur ini, seperti kegagalan sistem check-in dan masalah teknis aplikasi, yang berpotensi mempengaruhi kepuasan pengguna. Metode Penelitian: Penelitian kuantitatif dengan desain cross-sectional ini melibatkan 100 responden dari populasi sebanyak 8.434 pengguna aplikasi Mobile JKN di RS Ciremai, yang ditentukan melalui rumus Slovin (taraf kesalahan 10%) dan teknik quota sampling. Data dikumpulkan dengan kuesioner dan dianalisis menggunakan uji korelasi Rank Spearman untuk melihat hubungan lima variabel TAM dengan kepuasan pengguna. Hasil Penelitian: Hasil uji korelasi Rank Spearman menunjukkan bahwa seluruh variabel TAM memiliki hubungan yang signifikan dengan kepuasan pengguna (p < 0,05). Perceived Usefulness memiliki korelasi sedang (r = 0,587), sedangkan Perceived Ease of Use (r = 0,767), Attitude Toward Using (r = 0,708), Behavioral Intention to Use (r = 0,732), dan Actual System Use (r = 0,736) menunjukkan korelasi yang kuat dengan kepuasan pengguna. Seluruh hubungan bersifat positif. Simpulan: Terdapat hubungan positif antara seluruh variabel TAM (Perceived Usefulness, Perceived Ease of Use, Attitude Toward Using, Behavioral Intention to Use, dan Actual System Use) dengan kepuasan pengguna fitur pendaftaran pelayanan online pada aplikasi Mobile JKN. Kata Kunci : BPJS Kesehatan, Mobile JKN, Pendaftaran Antrean Online, Technology Acceptance Model, Kepuasan Pengguna. Daftar Pustaka : 52 (1989-2025) Background : The advancement of ICT has driven digitalization in various sectors, including healthcare. BPJS Kesehatan introduced the JKN Mobile app to ease service access, especially through its online queue feature. However, a preliminary study at Ciremai Hospital revealed technical issues like check-in failures that may affect user satisfaction. Methods : This quantitative study with a cross-sectional design involved 100 respondents from a population of 8,434 Mobile JKN users at Ciremai Hospital, determined using the Slovin formula (10% margin of error) and quota sampling technique. Data were collected through questionnaires and analyzed using Spearman rank correlation to examine the relationship between five TAM variables and user satisfaction. Results : The results of the Spearman rank correlation test showed that all TAM variables had a significant relationship with user satisfaction (p < 0.05). Perceived Usefulness showed a moderate correlation (r = 0.587), while Perceived Ease of Use (r = 0.767), Attitude Toward Using (r = 0.708), Behavioral Intention to Use (r = 0.732), and Actual System Use (r = 0.736) showed strong positive correlations with user satisfaction. Conclusion : There is a positive relationship between all TAM variables (Perceived Usefulness, Perceived Ease of Use, Attitude Toward Using, Behavioral Intention to Use, and Actual System Use) and user satisfaction with the online service registration feature in the Mobile JKN application. Keywords : BPJS Kesehatan, JKN Mobile application, online queue registration, Technology Acceptance Model, user satisfaction. Bibliography : 52 (1989-2025)
| Item Type: | Thesis (Diploma) | ||||||||||||||||
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| Uncontrolled Keywords: | BPJS Kesehatan, Mobile JKN, Pendaftaran Antrean Online, Technology Acceptance Model, Kepuasan Pengguna. ktirmik2025,rmikcrb | ||||||||||||||||
| Subjects: | L Education > L Education (General) R Medicine > R Medicine (General) |
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| Divisions: | Jurusan RMIK > D3 Rekam Medis & Informasi Kesehatan | ||||||||||||||||
| Depositing User: | CRBR NIRMAYA TRI SANJAYA | ||||||||||||||||
| Date Deposited: | 07 Jul 2025 05:37 | ||||||||||||||||
| Last Modified: | 07 Jul 2025 05:37 | ||||||||||||||||
| URI: | http://repo.poltekkestasikmalaya.ac.id/id/eprint/6196 |
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