FAHREZI, RIZKY NAFAL (2025) Dimensi Mutu Pelayanan Rawat Jalan Puskesmas Beber Kabupaten Cirebon Tahun 2025. Diploma thesis, POLITEKNIK KESEHATAN TASIKMALAYA.
![[img]](http://repo.poltekkestasikmalaya.ac.id/style/images/fileicons/text.png) |
Text (PERNYATAAN ORISINALITAS)
PERNYATAAN ORISINALITAS.pdf Download (198kB) |
|
Text (LEMBAR PENGESAHAN)
LEMBAR PENGESAHAN.pdf Download (223kB) |
|
Text (PERSETUJUAN PUBLIKASI)
PERSETUJUAN PUBLIKASI.pdf Download (45kB) |
|
Text (HALAMAN JUDUL)
JUDUL.pdf Download (385kB) |
|
Text (BAB I PENDAHULUAN)
BAB 1 PENDAHULUAN.pdf Download (260kB) |
|
Text (BAB II TINJAUAN PUSTAKA)
BAB II TINJAUAN PUSTAKA.pdf Restricted to Repository staff only Download (324kB) | Request a copy |
|
Text (BAB III METODE PENELITIAN)
BAB III METODE PENELITIAN.pdf Restricted to Repository staff only Download (560kB) | Request a copy |
|
Text (BAB IV HASIL DAN PEMBAHASAN)
BAB IV HASIL DAN PEMBAHASAN.pdf Restricted to Repository staff only Download (348kB) | Request a copy |
|
Text (BAB V KESIMPULAN DAN SARAN)
BAB V KESIMPULAN DAN SARAN.pdf Restricted to Repository staff only Download (187kB) | Request a copy |
|
Text (DAFTAR PUSTAKA)
DAFTAR PUSTAKA.pdf Restricted to Repository staff only Download (262kB) | Request a copy |
|
Text (DAFTAR LAMPIRAN)
DAFTAR LAMPIRAN.pdf Restricted to Repository staff only Download (321kB) | Request a copy |
Abstract
ABSTRAK Latar Belakang: Persepsi pasien terhadap kualitas pelayanan rawat jalan dipengaruhi oleh beberapa faktor, seperti lingkungan, kebersihan, dan kenyamanan. Hal tersebut akan berdampak pada tingkat kepuasan pasien. Permasalahan yang di lihat dari mutu pelayanan rawat jalan terhadap pasien. Penelitian ini bertujuan untuk mengetahui kepuasan pasien yang di lihat dari dimensi kualitas layanan rawat jalan untuk mengukur tingkat kepuasan pasien rawat jalan berdasarkan dimensi Realibility (keandalan), Assurance (kepastian), Tangible (berwujud), Empaty (empati), dan Responsiveness (cepat tanggap). Metode Penelitian: Penelitian deskriptif kuantitatif dengan pendekatan cross-sectional. Sampel sebanyak 97 pasien rawat jalan di Puskesmas Beber Tahun 2025. Hasil Penelitian: Hasil penelitian mengenai Dimensi Mutu Pelayanan Rawat Jalan di Puskesmas Beber Tahun 2025 mendapatkan nilai persentase dari indikator Tangible sebesar (87%), Reliability sebesar (84%), Responsiveness sebesar (80%), Assurance (79%), Empathy (79%). Simpulan: Secara keseluruhan Dimensi Mutu Pelayanan Rawat Jalan di Puskesmas Beber Tahun 2025 tergolong dalam kategori "Baik" pada kelima indikator. Namun, peningkatan kualitas petugas dengan pelatihan manajemen waktu dan keterampilan juga diperlukan sehingga dapat meningkatkan kepuasan pelayanan yang diberikan. Kata Kunci: Dimensi Mutu Pelayanan Rawat Jalan Daftar Pustaka: [2016-2024] ABSTRACT Background: Patient perception of the quality of outpatient services is influenced by several factors, such as environment, cleanliness, and comfort. This will affect the level of patient satisfaction. Problems seen from the quality of outpatient services to patients. This study aims to determine patient satisfaction as seen from the dimensions of outpatient service quality to measure the level of outpatient satisfaction based on the dimensions of Reliability (reliability), Assurance (certainty), Tangible (tangible), Empathy (empathy), and Responsiveness (responsiveness). Research Method: Quantitative descriptive research with a cross-sectional approach. A sample of 97 outpatients at the Beber Health Center in 2025. Research Results: The results of the study on the Dimensions of Outpatient Service Quality at the Beber Health Center in 2025 obtained a percentage value of the Tangible indicator of (87%), Reliability of (84%), Responsiveness of (80%), Assurance (79%), Empathy (79%). Conclusion: Overall, the Dimension of Outpatient Service Quality at Beber Health Center in 2025 is included in the "Good" category for all five indicators. However, improving the quality of officers with time management and skills training is also needed so that it can increase satisfaction with the services provided. Keywords: Dimension of Outpatient Service Quality Bibliography: [2016-2024]
| Item Type: | Thesis (Diploma) | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Contributors: |
|
||||||||
| Uncontrolled Keywords: | Dimensi Mutu Pelayanan Rawat Jalan. ktirmik2025.rmikcrb | ||||||||
| Subjects: | L Education > L Education (General) T Technology > T Technology (General) |
||||||||
| Divisions: | Jurusan RMIK > D3 Rekam Medis & Informasi Kesehatan | ||||||||
| Depositing User: | CRBR RIZKY NAFAL FAHREZI | ||||||||
| Date Deposited: | 30 Jul 2025 06:18 | ||||||||
| Last Modified: | 30 Jul 2025 08:07 | ||||||||
| URI: | http://repo.poltekkestasikmalaya.ac.id/id/eprint/6168 |
Actions (login required)
 |
View Item |