Rahmah, Nur (2023) GAMBARAN TINGKAT KEPUASAN PASIEN PADA PELAYANAN KEFARMASIAN DI PUSKESMAS WANASARI SEBAGAI FASILITAS KESEHATAN DI DAERAH RESIKO RENTAN BENCANA ALAM. Diploma thesis, POLITEKNIK KESEHATAN TASIKMALAYA.
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Abstract
Puskesmas Wanasari adalah salah satu fasilitas pelayanan kesehatan masyarakat yang bekerja selama 7 jam dan terletak di wilayah Kabupaten Wanasari, tepatnya di Desa Wanasari. Pelayanan Kefarmasian perlu diperhatikan sebab pelayanan kefarmasian berpengaruh terhadap kepuasan pasien, apabila pasien tidak menemukan kepuasan maka pasien cenderung tidak akan kembali berkunjung ke tempat pengobatan tersebut. Menurut Medisa, D (2020) ada 5 (lima) dimensi untuk mengukur kepuasan pasien yaitu Kehandalan (Reliability), Daya Tanggap (Responsiveness), Jaminan (Assurance), Bukti Fisik (Tangible), dan Empati (Emphaty). Penelitian ini dilakukan untuk mengetahui tingkat kepuasan pasien pada pelayanan kefarmasian di Puskesmas Wanasari. Jumlah populasi berdasarkan uji pendahuluan sebanyak 23.456, dan jumlah sampel dalam penelitian sebanyak 100 orang. Jenis penelitian yang dilakukan yaitu kuantitatif deskriptif dengan meggunakan instrument berupa kuesioner. Metode yang digunakan dalam pengambilan data yaitu metode accidental sampling. Analisis data yang digunakan dalam penelitian ini yaitu analisis univariate dengan menggunakan sistem komputerisasi SPSS Statistics 24 dan Microsoft Excel.. Hasil penelitian menunjukkan bahwa tingkat kepuasan pasien pada pelayanan kefarmasian di Puskesmas Wanasari yaitu sangat puas dengan total skor rata-rata 97% dari 100 orang, dengan hasil kepuasan pasien berdasarkan dimensi Kehandalan (Reliability) sebanyak 97,9%, dimensi Daya Tanggap (Responsiveness) sebanyak 97,6% , dimensi Jaminan (Assurance) sebanyak 96,6%, dimensi Empati (Emphaty) sebanyak 96,8% , dan dimensi Bukti Fisik (Tangible) sebanyak 96,2%. The Wanasari Health Center is a community health service facility that works 7 hours a day and is located in the Wanasari Regency, to be precise in Wanasari Village. According to Medisa, D (2020) there are 5 (five) dimensions for measuring patient satisfaction, namely Reliability, Responsiveness, Assurance, Tangible, and Empathy. Pharmaceutical services need to be considered because pharmaceutical services have an effect on patient satisfaction, if the patient does not find satisfaction then the patient tends not to return to visit the place of treatment again. This research was conducted to determine the level of patient satisfaction in pharmaceutical services at the Wanasari Health Center. The number of population based on the preliminary test was 23,456, and the number of samples in the study was 100 people. The type of research conducted is descriptive quantitative using a questionnaire as an instrument. The method used in data collection is accidental sampling method. The data analysis used in this study was univariate analysis using the SPSS Statistics 24 computerized system. The results showed that the level of patient satisfaction in pharmaceutical services at the Wanasari Health Center was very satisfied with an average total score of 97% of 100 people, with patient satisfaction results based on the Reliability dimension of 97.9%, the Responsiveness dimension ( Responsiveness is 97.6%, Assurance is 96.6%, Empathy is 96.8%, and Tangible is 96.2%.
| Item Type: | Thesis (Diploma) |
|---|---|
| Uncontrolled Keywords: | Kepuasan, Pelayanan Kefarmasian, Puskesmas Wanasari |
| Subjects: | R Medicine > RS Pharmacy and materia medica |
| Depositing User: | Nur Rahmah |
| Date Deposited: | 22 Jun 2023 00:55 |
| Last Modified: | 22 Jun 2023 00:55 |
| URI: | http://repo.poltekkestasikmalaya.ac.id/id/eprint/1986 |
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