Aspek Plan, Do, Check dan Act pada Pengendalian Waktu Tunggu Pelayanan Pasien Rawat Jalan

Pratama, Tiara Ayu and Sugiarti, Ida (2022) Aspek Plan, Do, Check dan Act pada Pengendalian Waktu Tunggu Pelayanan Pasien Rawat Jalan. Jurnal Penelitian Kesehatan Suara Forikes, 13 (4). ISSN 2086-3098 (Submitted)

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Abstract

The standard waiting time for outpatient services as stipulated in the Decree of the Minister of Health is 60 minutes from the time the patient registers until he is received/served by a specialist. The waiting time for outpatient services describes how good and bad the quality of hospital services is. Therefore, the authors intend to determine the control of waiting time for outpatient services in hospitals by looking for Plan, Do, Check, and Act Aspects in the journal under study. Literature study using Google Scholar, Garuda, and PubMed as databases, and Boolean System as a search strategy. The number of literature that went through the synthesis stage was 712 and 17 kinds of literature were taken based on the results of inclusion and exclusion. The planning aspect of this study was the 60-minute waiting time. Aspects include adding human resources, improving staff discipline, making and optimizing standard operating procedures, and adding infrastructure. The examination aspect found that the waiting time for outpatient services had been largely reduced. Aspects of the Act explain that controls that do not affect the reduction of waiting times are not reused

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